If an appointment cannot be honored, please advise me as soon as possible.
Appointment reminders are emailed as well as sent by SMS 24 hours prior to the time of the appointment as I understand it is easy to forget, certainly when booked in advance.
If less than 24 hours’ notice is given, a cancellation fee of 50% of the appointment fee is charged. No shows or last-minute cancellations incur a 100% fee. When faced with an emergency and rebooking for continuation of treatment, a cancellation fee is waived.
I appreciate your understanding.